Cart
Your cart is empty
Updated: September 2026
At Phaze Sneakers, we are committed to ensuring the highest level of satisfaction for our global clientele. As a US-based entity, our policies are designed to be transparent, professional, and in accordance with international trade standards. If you are not entirely satisfied with your purchase, we are here to assist you.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must meet the following criteria:
In the same condition that you received it (unworn, unused, and unwashed).
With all original tags and protective seals intact.
In its original packaging, including the original shoe box and all accessories.
Accompanied by the receipt or proof of purchase.
Note: Products that show signs of use, wear, dirt, scent, damage, or otherwise fail to meet the conditions above will not be accepted and may be returned to the sender at their expense.
To initiate a return, you must contact our support team at support@phazesneakers.com with the following information:
Order Number
Product Name
Reason for Return
Photos/Videos of the item (if defective)
If your return is accepted, we will provide you with the return address and detailed instructions. Items sent back to us without prior authorization will not be accepted.
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, subject to applicable consumer protection laws.
The item must be returned in its original condition, with the original packaging and tags intact, except to the extent handling is reasonably necessary to inspect the product.
Please inspect your order upon reception. Phaze Sneakers provides a 30-day warranty for manufacturing flaws. If the item is defective, damaged, or if you receive the wrong item, contact us immediately so we can evaluate the issue and make it right via replacement or refund.
Exclusions: We do not cover damages caused by improper use, accidental damage, natural wear and tear, or improper cleaning, washing, or handling.
Certain items cannot be returned for hygiene, safety, or customization reasons:
Personal care goods and certain intimate items.
Custom or personalized products.
Gift cards.
Items specifically marked as Final Sale, where permitted by applicable law.
Unless the product is confirmed as defective, damaged upon arrival, or incorrect due to an error by Phaze Sneakers, return and exchange shipping costs are the responsibility of the customer.
This includes, but is not limited to, returns or exchanges requested because the customer:
Ordered the wrong shoe size;
Selected the wrong color, model, or product variant;
Ordered the wrong product or quantity;
Changed their mind after receiving the order; or
Provided incorrect information when placing the order.
Customers are responsible for reviewing the available size guide and selecting the correct shoe size before completing their purchase. If the size selected by the customer does not fit, the customer will be responsible for the cost of returning the item.
If an exchange for another size, color, or model requires a new shipment, any applicable reshipping costs may also be the customer's responsibility, subject to applicable consumer protection laws.
We strongly recommend using a trackable shipping service and retaining proof of shipment. Phaze Sneakers cannot be held responsible for return packages that are lost or not delivered to the designated return address.
If the return is required because Phaze Sneakers sent the wrong size, wrong product, or an item that arrived defective or damaged, Phaze Sneakers will cover the applicable return or replacement shipping costs.
Once we receive and inspect your return, we will notify you whether the refund has been approved or rejected.
Approved refunds will be issued to the original payment method within approximately 10 to 15 business days. Please note that banks and credit card companies may require additional time for the transaction to appear on your account.
Original shipping charges are non-refundable unless the return results from an error by Phaze Sneakers or otherwise required by applicable law.
Phaze Sneakers
Website: phazesneakers.com
Email: support@phazesneakers.com
Monday - Friday: 9:00 AM - 6:00 PM (GMT)
